Order Process:

Q: How do I access my purchased files?
A: After purchasing, you can access your files instantly from the confirmation page. Additionally, a confirmation email will be sent within minutes. If you don’t receive it, check your spam or junk folder. Click "View Your Order" in the email to download the file.

Q: What do I do if I can’t find the email with my files?
A: If the email doesn’t arrive, please check your spam or junk folder. If you still cannot locate it, reach out to us via the Contact Page, and we will assist you.

Q: What format will I receive?
A: You will receive a PDF file containing a link to your editable Canva template. Click the "CLICK HERE TO OPEN YOUR TEMPLATE" button to access it and start editing.

Editing & Customization:

Q: What devices can I use to edit the templates?
A: You can easily edit your templates using a smartphone, tablet, or laptop. However, for the best editing experience, we recommend using a desktop or laptop.

Q: What can I customize in the template?
A: You can adjust text, colors, fonts, and layout to create a personalized design that perfectly fits your event theme.

Q: Do I need special software to edit the templates?
A: No special software is needed. You will be editing the templates directly through Canva, which is free to use.

Q: Do you offer customization services?
A: We don’t offer customization at this time, but all products are designed for easy DIY editing. You'll find helpful instructions in the product description to guide you through the process.

Q: Is there a limit to how many times I can download my files?
A: Access may be limited across different devices, but there are no limits when using the same device. We recommend saving your file right after download for easy access.

Refunds & Returns:

Q: Can I get a refund for a digital download?
A: Due to the nature of digital products, refunds are not available. However, if you encounter any technical issues or need assistance, please contact us through the Contact Page, and we will respond as soon as possible.

Need Help?

If you have any further questions or need assistance, feel free to reach out through the CONTACT FORM. We’re here to help!